Shipping Policy

Effective Date: March 7, 2025

Welcome to DubuGlasni. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased from our website https://dubuglasni.com. By placing an order with us, you agree to comply with this policy.

1. Shipping Destinations

  • We ship to addresses within the United States and select international locations.

  • We do not ship to P.O. boxes or APO/FPO addresses.

  • International shipping availability is subject to customs regulations and carrier policies.

2. Processing Time

  • Orders are processed within 1-3 business days after payment confirmation.

  • Processing time may be extended during holidays, sales, or unforeseen circumstances.

  • Custom or special orders may require additional processing time, which will be communicated at the time of purchase.

3. Shipping Methods & Estimated Delivery Times

We offer several shipping options depending on the destination:

  • Standard Shipping (5-10 business days)

  • Expedited Shipping (2-5 business days)

  • Overnight Shipping (1 business day) (where available)

  • International Shipping (10-20 business days) (subject to customs clearance delays)

4. Shipping Costs

  • Shipping costs are calculated at checkout based on the selected shipping method, destination, and order weight.

  • Free shipping may be available for orders exceeding a specified amount (details provided during promotions).

  • International customers are responsible for any applicable customs duties, taxes, or import fees.

5. Tracking Information

  • Once an order has been shipped, a tracking number will be provided via email.

  • Customers can track their shipments using the carrier’s website.

  • Tracking updates may take up to 24 hours to appear after dispatch.

6. Lost, Stolen, or Damaged Shipments

  • DubuGlasni is not responsible for lost or stolen packages once they are marked as delivered by the carrier.

  • If your package is lost in transit, please contact our customer support team for assistance in filing a claim with the shipping carrier.

  • If a package arrives damaged, please contact us within 48 hours with photos of the damaged item and packaging.

7. Failed Delivery & Address Issues

  • Customers are responsible for providing an accurate shipping address. Incorrect addresses may result in delays or failed deliveries.

  • If an order is returned due to an incorrect address, reshipping fees will apply.

  • If a package is undeliverable due to customer unavailability, the carrier may attempt redelivery or hold the package at a pickup location.

8. Customs & International Shipping

  • International customers are responsible for all import duties, taxes, and fees required by their country.

  • Customs processing may cause delays beyond our estimated delivery times.

  • DubuGlasni is not responsible for shipments that are delayed or held by customs.

9. Order Modifications & Cancellations

  • Orders may be modified or canceled within 24 hours of placement, provided they have not yet been shipped.

  • Once an order is shipped, it cannot be changed or canceled.

10. Changes to Shipping Policy

  • We reserve the right to update this Shipping Policy at any time without prior notice.

  • Changes will be posted on this page, and continued use of our website constitutes acceptance of the updated policy.

11. Contact Information

For any questions or concerns regarding shipping, contact us at:

  • Email: info@dubuglasni.com

  • Phone: (530) 546-3691

  • Address: 4965 Sunnyslope Rd, Phelan, California, 92371