Refund and Returns Policy

Effective Date: March 7, 2025

Thank you for shopping at DubuGlasni. We strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your purchase, we offer a comprehensive refund and return policy as outlined below.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The item must be unused, in its original condition, and in its original packaging.

  • The return request must be made within 30 days from the date of delivery.

  • Proof of purchase (receipt, order confirmation, or invoice) is required.

  • Items that have been damaged due to misuse, neglect, or unauthorized modifications are not eligible for return.

  • Certain products, such as clearance items, custom orders, and gift cards, are non-refundable.

2. Return Process

To initiate a return:

  1. Contact Us: Send an email to info@dubuglasni.com with your order number and reason for return.

  2. Approval & Instructions: Once approved, we will provide detailed return shipping instructions.

  3. Ship the Item: You are responsible for return shipping costs unless the item is defective or incorrect.

  4. Inspection & Refund Processing: Once we receive the returned item, we will inspect it and process your refund accordingly.

3. Refund Policy

  • Refunds will be issued to the original payment method used during purchase.

  • Refund processing time is typically 5-10 business days after receiving and inspecting the returned item.

  • If the return does not meet our policy requirements, it will not be eligible for a refund.

  • Shipping costs are non-refundable, except in cases where DubuGlasni is at fault (e.g., defective or incorrect items).

4. Exchanges

  • We allow exchanges for defective or damaged items.

  • If you need to exchange an item, contact us at info@dubuglasni.com within 30 days of delivery.

  • Exchanges are subject to product availability.

5. Damaged or Defective Items

If you receive a damaged or defective item:

  1. Notify Us Immediately: Email info@dubuglasni.com within 48 hours of delivery with a description and photos of the damage.

  2. Replacement or Refund: We will provide a free replacement or full refund, including shipping costs.

6. Non-Returnable Items

Certain items are not eligible for return or refund, including:

  • Items marked as final sale or clearance

  • Customized or personalized products

  • Gift cards and promotional items

7. Late or Missing Refunds

If you have not received your refund:

  1. Check with your bank or credit card company, as it may take time for processing.

  2. If you still have not received your refund after 10 business days, contact us at info@dubuglasni.com.

8. Contact Information

For any questions regarding our Refund and Returns Policy, contact us:

  • Email: info@dubuglasni.com

  • Phone: (530) 546-3691

  • Address: 4965 Sunnyslope Rd, Phelan, California, 92371